The short version

Once your order has been dispatched, it cannot be returned and no refund is issued. Please check the product page, the silver weight, the frame size and your customisation details before you pay. If your package arrives damaged, incomplete or wrong, there is a claim process below and you must have a continuous unboxing video.

1. Returns after dispatch

We do not accept returns once goods leave our premises. This applies to every reason of preference, including a change of mind, a change in the occasion, a different finish or polish than expected, a size or weight that reads differently in the hand, or a decision not to gift the item after all.

This is not a hidden condition. It is stated here, on the Refund and Cancellation Policy, and in our Terms and Conditions, so that you can decide before you pay.

2. Before dispatch

A standard order that has not yet been dispatched can be cancelled. See the Refund and Cancellation Policy for how the money is returned. A customised order cannot be cancelled once you have approved the design and paid the advance, because production has already begun on your specification.

3. Unboxing video is mandatory

Silver frames travel with glass and delicate components. To make a claim for damage, a wrong item or a missing item, you must record a single continuous video that starts with the sealed package in your hands and runs without cuts until the product is fully unpacked. A video that starts after the seal is broken, or that is edited or paused, cannot be assessed.

4. Damaged, wrong or missing items

If the package arrives damaged, if you receive a product you did not order, or if an item is missing from the parcel, contact us as soon as possible on WhatsApp at +91 94480 23549 with all of the following:

• Your order number
• The complete, continuous unboxing video
• Photographs of the outer package on all sides, including the shipping label
• Photographs of the damaged, wrong or missing item
• A short description of the issue

We review each claim on the evidence submitted and resolve it under this policy. Reporting a claim does not by itself entitle you to a refund. No refund is issued once goods have been dispatched.

5. Customised products

Customised frames are produced to your approved specification and cannot be returned. This includes errors in a photograph, a name, a spelling, a date or a logo that were present in the design you approved. Please read the design proof carefully before you confirm it.

6. Bulk and corporate orders

Return terms for bulk, wholesale, temple and corporate orders are confirmed in writing in the quotation or order confirmation before production begins, and those terms apply to that order.

7. Your responsibility

Please give us an accurate name, delivery address, PIN code, mobile number and email. An incorrect or incomplete address can delay a shipment or cause it to be returned to us, and the cost of a second attempt is payable by you.

8. What we do not claim

We do not offer no-questions-asked returns, easy returns or an unconditional refund, and we would rather say so plainly than advertise something we do not do.

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Questions about this policy? Message us on WhatsApp at +91 94480 23549, or use the Contact page.

Last updated 8 September 2026.