1. Order types

We handle three kinds of order, and each has its own timeline.

• Ready to dispatch. Products held in stock.
• Made to order and customised. Products made after your design, photograph, name, date or logo is confirmed.
• Bulk and corporate. Large quantities needing production planning and bulk packing.

2. Dispatch timelines

• Ready to dispatch: normally within 1 to 2 working days of a confirmed and paid order.
• Customised: normally within 4 to 6 working days after design approval and advance payment.
• Bulk: normally 10 to 15 working days, depending on quantity and customisation. The exact timeline is confirmed in the quotation.

Working days exclude Sundays and public holidays. Timelines start from confirmed payment, not from the enquiry.

3. Where we deliver

We deliver across India, subject to courier service availability at the destination PIN code. We do not ship internationally at present.

Delivery time after dispatch depends on the destination, the courier, weather, holidays and service availability in remote areas. These are outside our control.

4. Shipping charges

Shipping is calculated from the order value, the delivery location and the weight and size of the shipment, and is shown to you before you complete payment. There are no charges added after checkout.

5. Tracking

You receive an order confirmation when the order is placed and a dispatch notification with tracking details when the parcel leaves us. Tracking updates come from the courier and can take a few hours to appear after dispatch.

6. Packaging

Silver frames are checked, wrapped and packed in protective material before dispatch. We pack carefully for transit, and we will not claim that damage in transit is impossible. That is why the unboxing video described below matters.

7. If a parcel arrives damaged

Record a single continuous video from the moment the sealed package is in your hands until the product is fully unpacked. If there is damage, a wrong item or a missing item, contact us as soon as possible with your order number, that video and photographs of the outer package and the product. The full process is in the Return Policy.

8. Incorrect address and failed delivery

Please check your delivery address, PIN code and mobile number before you pay. If a parcel is returned to us because the address was wrong or incomplete, because nobody was available across the courier’s delivery attempts, or because delivery was refused, we will contact you. The cost of a second dispatch is payable by you.

9. Delays

Courier networks slow down around festivals, elections, strikes and severe weather. We dispatch to the timelines above and will tell you if a specific order is going to be late. A delay in transit is not a ground for cancellation once the order has been dispatched.

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Questions about this policy? Message us on WhatsApp at +91 94480 23549, or use the Contact page.

Last updated 8 September 2026.