The short version

No refund is issued once an order has been dispatched. Before dispatch, a standard order can be cancelled and the amount paid is returned. A customised order cannot be cancelled once the design is approved and the advance is paid.

1. Cancelling a standard order

A standard, non-customised order can be cancelled at any point before it is dispatched. Message us on WhatsApp at +91 94480 23549 with your order number as early as you can. Ready-to-dispatch items usually leave within one to two working days, so a cancellation request needs to reach us quickly.

Where a cancellation is accepted before dispatch, the amount paid for the cancelled items is refunded to the original payment method.

2. Cancelling a customised order

A customised order can be cancelled before you approve the final design. Once you approve the design and the applicable advance payment is received, production starts on a piece made only for you, and the order cannot be cancelled. The advance paid at that stage is not refundable.

3. Bulk and corporate orders

Cancellation and refund terms for bulk, wholesale, temple and corporate orders are set out in the quotation or order confirmation and agreed before production begins. Once the specification is approved and the advance is received, cancellation is not normally permitted.

4. After dispatch

Once goods have been dispatched, the order cannot be cancelled or returned, and no refund is issued. If the parcel arrives damaged, incomplete or wrong, follow the claim process in the Return Policy. Claims are assessed on the evidence, including the mandatory continuous unboxing video, and resolved under that policy.

5. Orders we cannot fulfil

If we accept an order and then find we cannot supply it, we will tell you and refund the amount paid for that item in full. This is the one case where a refund is made without any fault on your side.

6. Failed and duplicate payments

If a payment is debited but the order does not confirm, or if you are charged twice for the same order, send us the transaction reference on WhatsApp. Such amounts are reversed through the payment gateway. Banks and gateways settle reversals on their own cycle, which we do not control.

7. How a refund is paid

An approved refund is returned to the original payment method used for the order. We do not refund to a different account, to a wallet or in cash. The timeline for a specific refund is confirmed to you at the time it is approved, because it depends on the payment gateway and your bank.

8. What this policy does not offer

We do not offer a guaranteed full refund, no-questions-asked refunds or a return window after delivery. Please read this page, the Return Policy and the Terms and Conditions before you pay.

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Questions about this policy? Message us on WhatsApp at +91 94480 23549, or use the Contact page.

Last updated 8 September 2026.